PRACTICE AIMS AND OBJECTIVES

WHEN YOU ATTEND THE SURGERIES

You will be treated as an individual with courtesy, dignity and respect, irrespective of your ethnic origin, religious beliefs, per­sonal attributes or the nature of your health problems. A patient's need for privacy will be respected at all times.

SURGERY POLICY ON ANTISOCIAL BEHAVIOUR

The Practice operates a 'zero tolerance' policy to aggressive and abusive behaviour. This includes any personal, abusive or aggressive gestures. Any incident of verbal abuse, whether in person or over the telephone, is reported immediately to the Practice Manager and Senior Partner. Incidents are discussed by the partners, who will agree a course of action. This may result in the patient's removal from the practice list.

MEDICAL RECORDS

Your medical records contain confidential information, and will be kept so by the Practice Team. If you wish to see your medical records, you should consult the Practice Manager. You have the right of access to medical records made since 1 st November 1991 under the Access to Health Records Act 1990. A fee may be charged if you wish to have a copy of the record.

PRIVATE MEDICAL EXAMINATIONS

The Doctors perform private medical examinations for insurance, pre-employment, driving etc. Our Receptionists will give details of appointment times and fees.

PATIENT COMMENTS, COMPLAINTS OR SUGGESTIONS

If you wish to comment or complain about any aspect of the Practice, please contact the Practice Business Manager, Mrs Lynn Cank. Any problem will be investigated with confidentiality and sensitivity. We constantly look to improve services and patient care, and will welcome any constructive comments which will help us to do so.

DATA PROTECTION

The practice is registered with the data protection agency and main­tains patient confidentiality. The practice shares patient information on a need to know basis with health professionals in Hospitals but will not disclose information to other organisations or individuals without your permission. For more information on our websites privacy policy please click here.